At Online Carte, customer satisfaction is our priority. We strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, our refund and return policy is here to help.

1. Returns

Eligibility for Returns

We accept returns under the following conditions:

  1. The item must be unused, in its original condition, and with all original packaging, tags, and accessories.
  2. The return request must be initiated within [Insert Return Window, e.g., 7/14/30 days] of delivery.

Non-Returnable Items

The following items are not eligible for returns:

  • Perishable goods (e.g., food items).
  • Personalized or customized products.
  • Intimate apparel or hygiene products.
  • Items marked as “final sale” or “non-returnable.”

How to Initiate a Return

To initiate a return, please contact our support team:

Provide your order ID, product details, and reason for return. We will guide you through the return process.

2. Refunds

Eligibility for Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be processed only if:

  1. The item is eligible for a return (as per the above criteria).
  2. The return request was initiated within the specified return window.

Refund Methods

Approved refunds will be processed using the original payment method within 7-10 business days. If the original payment method is unavailable, we may offer store credit or an alternate refund method.

Partial Refunds

In some cases, partial refunds may be granted:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Returns initiated after the specified return window but with prior approval.

Non-Refundable Situations

Refunds will not be provided for:

  • Shipping charges.
  • Gift cards or store credit purchases.
  • Products that have been used, damaged, or altered by the customer.

3. Exchanges

If you received a defective, damaged, or incorrect item, we offer free replacements. Please contact us within [Insert Timeframe, e.g., 7 days] of delivery to arrange for an exchange.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
  • We recommend using a trackable shipping method to ensure we receive your return.

5. Order Cancellations

  • Before Shipment: Orders can be canceled before they are shipped. Contact us immediately if you wish to cancel your order.
  • After Shipment: If your order has already been shipped, you can initiate a return once the item is delivered.

6. Contact Us

If you have any questions about this policy or need assistance with a return or refund, please reach out to us:
Company Name: SYMN Solutions Private Limited
Address: Shop No 1 PN 69/78, VT Road Mansarovar, Jaipur, Rajasthan
Email: symnsolutions@gmail.com
Phone Number: ‎+91 6290 710 691

We are here to help and ensure you have a great shopping experience with Online Carte.