Thank you for shopping with Online Carte. We are committed to delivering your orders promptly and securely. This Shipping Policy explains how we handle shipping, delivery timelines, and associated terms.

1. Shipping Coverage

We currently ship to most locations within India. If your shipping address is outside our delivery zones, we will notify you during the checkout process.

2. Shipping Charges

  • Standard Shipping: Shipping charges are calculated based on the weight, dimensions of the items, and the delivery location. These charges will be displayed during checkout.
  • Free Shipping: We may offer free shipping on select products or for orders above a specific value (subject to promotional terms).
  • Additional Charges: In rare cases, additional shipping fees may apply for remote areas or oversized items. If applicable, we will inform you before processing your order.

3. Delivery Timeframes

We aim to deliver your orders as quickly as possible. Delivery timelines depend on your location and the type of product ordered:

  • Standard Delivery: Typically within [Insert Delivery Time, e.g., 3-7 business days] of order confirmation.
  • Express Delivery: Available for select locations; delivery is typically within [Insert Timeframe, e.g., 1-3 business days]. Additional charges apply.

Please note:

  • Delivery times may vary during peak seasons or due to unforeseen circumstances (e.g., natural disasters, public holidays).
  • Orders placed on weekends or public holidays will be processed the next business day.

4. Order Processing

  • Orders are processed within [Insert Timeframe, e.g., 24-48 hours] of confirmation.
  • You will receive a confirmation email or SMS with your order details once the order is processed.

5. Tracking Your Order

Once your order is shipped, we will provide a tracking number via email or SMS. You can use this number to track your shipment through our courier partner’s website.

6. Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address details, refusal to accept delivery, or repeated failed delivery attempts, we will:

  1. Contact you to confirm the correct shipping address.
  2. Resend the package (additional shipping charges may apply).

If we cannot reach you, we reserve the right to cancel the order and issue a refund (excluding shipping charges).

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Please notify us immediately at symnsolutions@gmail.com or ‎+91 6290 710 691.
  • We will investigate and resolve the issue, including providing a replacement or refund, as applicable.

8. International Shipping

Currently, we do not offer international shipping. We are working on expanding our shipping services in the future.

9. Contact Us

For questions or concerns about your shipment, please contact us:
Company Name: SYMN Solutions Private Limited
Address: Shop No 1 PN 69/78, VT Road Mansarovar, Jaipur, Rajasthan
Email: symnsolutions@gmail.com
Phone Number: ‎+91 6290 710 691

We are here to ensure a smooth and hassle-free shipping experience.